Health Services
Contact the Help Desk
Access to the secure area of the HSV website
- How can I access the Victorian Product Catalogue System (VPCS)?
- How do I change the HSV website superuser for my health service?
- How do I find out who is the superuser for my health service?
- How do I reset my password?
- How do I set up a new HSV account?
- I have registered for an account, how do I see products and pricing?
Procurement
Contracts
- Can I get detailed information on what a contract covers?
- How can I determine if a product or service is on a HSV contract?
- How do I access HSV contracts?
- How do I find and use a Pricing Schedule?
- How does my health service gain access to HSV contracts?
- There is an error on a Pricing Schedule - who can I report this to?
Compliance
The HSV Catalogue
- What is the HSV Catalogue?
- What are the benefits of the HSV Catalogue?
- How will the HSV Catalogue affect my health service?
- What do I need to do to make sure my health service is ready for the HSV Catalogue?
- How does my health service become involved?
- Does this mean my health service needs to change its purchasing system?
Probity, ethics and integrity
- Why is probity important to HSV and health services?
- What are the risks associated with the giving and receiving of gifts, benefits and hospitality?
- Should my health service accept gifts from patients and families?
- How do I find an external probity practitioner?
- How can health services educate staff about probity, ethics and integrity?
Training
Reference groups
- How do I know which reference groups are seeking nominees?
- How do I nominate myself or somebody else to take part in a reference group?
- I have been nominated - what now?
- Is there training available for the Nominations Coordinator?
- What is a reference group?
- What is expected of a reference group member?