Health services
Contact our Helpdesk
Access the My Dashboard customer area of the HSV website
- How do I change the super user for my organisation?
- How do I find out who the super user is for my health service?
- How do I reset my passphrase?
- How to access the Victorian Product Catalogue System
- How to set up a new account on the HealthShare Victoria website
- I have registered for an account, where do I find products and pricing?
Procurement
Contracts
- Can I get detailed information on what a contract covers?
- How can I determine if a product or service is under a HSV contract?
- How do I access HSV contracts?
- How do I find and use a Pricing Schedule?
- How does my health service gain access to HSV contracts?
- There is an error on a Pricing Schedule - who can I report this to?
Compliance
Probity, ethics and integrity
- Why is probity important to HSV and health services?
- What are the risks associated with the giving and receiving of gifts, benefits and hospitality?
- Should my health service accept gifts from patients and families?
- How do I find an external probity practitioner?
- How can health services educate staff about probity, ethics and integrity?
Training
Reference groups
- How do I know which reference groups are seeking nominees?
- How do I nominate myself or somebody else to take part in a reference group?
- I have been nominated - what now?
- Is there training available for the Nominations Coordinator?
- What is a reference group?
- What is expected of a reference group member?