I can't access my account, how do I reset my password?

To reset your password please click the 'Forgot your password' link directly under the password text box.

You will then be asked to enter your registered email address. Shortly after this you will receive an automated email with a link to follow which will direct you to the website to nominate a new password. Remember to check your junk or spam folder in case the reset password email has been filtered as spam.

If you are logged into your account and would like to change your password you can do this in 'My Account Settings'. Select 'My Dashboard' > 'My Account Settings' > 'Manage My Details' > 'Update Password'

If you are still unable to access your account please contact your organisation's Superuser, or the HSV Helpdesk:
Ph: [phone]
Email:

[e-mail]